Thank you for shopping with HBGFX Studio. We create and sell digital graphic design products, including business card templates, social media templates, backgrounds, and other downloadable design resources.
Because our products are digital and can be accessed immediately after purchase, we have a specific refund policy for digital products.
1. Digital Products
All products sold on HBGFX Studio are digital products. No physical products are shipped to customers.
Digital products may include:
- Graphic design templates
- Business card templates
- Social media templates
- Background packs
- Printable designs
- Editable design files
- AI, EPS, PDF, PNG, JPG, and other digital file formats
2. Refunds for Digital Products
Due to the nature of digital products, we generally do not offer refunds once a product has been downloaded or accessed.
Before purchasing, customers are encouraged to carefully review the product description, preview images, included file formats, and product details.
However, we may provide a refund or replacement in the following situations:
Duplicate Purchase
If you accidentally purchase the same digital product more than once, please contact us. We may provide a refund for the duplicate purchase after verifying the transaction.
Incorrect or Missing Files
If the files delivered to you are incorrect, incomplete, corrupted, or materially different from the product description, please contact us.
We will first attempt to provide the correct or replacement files. If the issue cannot reasonably be resolved, we may provide a refund.
Technical Problems
If you experience a genuine technical problem that prevents you from accessing or using your purchased files, please contact us.
We will make reasonable efforts to resolve the issue, including providing replacement files or instructions where appropriate.
If the problem cannot be resolved, a refund may be considered.
3. Refunds After Download
Once a customer has successfully downloaded or accessed a digital product, refunds are generally not available simply because the customer has changed their mind, no longer needs the product, or does not like the design.
This includes situations where:
- The customer purchased the product by mistake.
- The customer changed their mind after purchase.
- The customer does not know how to edit the files.
- The customer expected a different design style despite the product preview and description.
- The customer does not have the required software to edit an editable file.
- The customer downloaded the product but did not use it.
Please review the product information and required software before completing your purchase.
4. Refund Request Period
If you believe you are eligible for a refund because of a duplicate purchase, missing files, incorrect files, or a technical problem, please contact us within 7 days of your purchase.
When contacting us, please provide:
- Your name
- Order number
- Email address used for the purchase
- Name of the product
- Description of the problem
- Relevant screenshots, if applicable
This information helps us investigate and resolve your request as quickly as possible.
5. Refund Process
Once we receive your refund request, we will review the order and the reason for the request.
If your request is approved, the refund will be processed through the original payment method where possible.
The time required for the refunded amount to appear in your account may depend on your bank or payment provider.
6. Product Replacement
In many cases, we may be able to resolve an issue without issuing a refund.
For example, if a file is corrupted, missing, or incorrectly delivered, we may provide a corrected or replacement file.
Our goal is to ensure that customers receive the digital product they purchased in usable condition.
7. Unauthorized Distribution
Refund requests related to unauthorized sharing, redistribution, resale, copying, or other misuse of our digital products may be investigated before a refund is considered.
All digital products remain subject to the applicable license and usage terms provided with the product.
8. Sale and Discounted Products
Products purchased during sales, promotions, or special discounts are subject to the same refund policy described above.
A discounted price does not create an automatic right to a refund.
9. Contact Us
If you have a problem with your order or believe you qualify for a refund, please contact us:
HBGFX Studio
Address: House 71, E Block, Model Town, Lahore, Punjab, Pakistan
Email: hello@hbgfxstudio.com
Phone: +92 307 3333924
Website: hbgfxstudio.com
We will review legitimate requests fairly and work with customers to resolve genuine issues with their digital purchases.